Air Canada Aeroplan my account: how to log in
Air Canada Aeroplan is the flagship loyalty program of Canada's national carrier and one of the most generous frequent-flyer schemes in North America. Whether you are a casual traveler who books one return ticket a year between Toronto and Vancouver, a road warrior chasing Aeroplan Status across the Star Alliance network, or a family pooling points to redeem a dream trip to Tokyo, your Aeroplan account is the central hub for everything that happens before, during and after each journey. This guide walks you through every way to sign in to aircanada.com and the Air Canada mobile app, how to recover access when something goes wrong, how to keep your account secure, and how to reach a live agent at the Aeroplan contact centre when self-service is not enough.
About Air Canada Aeroplan
Aeroplan was originally launched in 1984 as an internal frequent-flyer program before being spun off and sold to Aimia in the 2000s. After more than a decade as a third-party coalition program, Air Canada repatriated Aeroplan in 2020 and relaunched it as a fully modern, dynamic-pricing loyalty platform. Today, more than seven million members earn and redeem points on Air Canada flights, on every Star Alliance partner from United and Lufthansa to ANA, Singapore Airlines, Turkish Airlines and Avianca, on more than two hundred retail and financial partners, and through co-branded credit cards including the TD Aeroplan Visa Infinite, the CIBC Aeroplan Visa and the American Express Aeroplan Reserve. The program is structured around three pillars: earning, redeeming and Aeroplan Status, the elite tier that unlocks lounge access, complimentary upgrades and priority services across the Star Alliance.
How to log in to aircanada.com on a web browser
The simplest way to access your account is through aircanada.com on any desktop or laptop. Open your preferred browser, navigate to the homepage and click the small profile icon in the top-right corner, then select Sign in. Air Canada redirects you to the secure Aeroplan login page where you can enter either your nine-digit Aeroplan number or the email address registered to your profile, followed by your password. After authentication, your My Aeroplan dashboard displays your current points balance, your Status Qualifying Miles and Segments, upcoming trips, recent earning activity and personalized offers. From this dashboard you can search flights, book reward travel using dynamic award pricing, change or cancel existing reservations, manage seat selection, view your boarding passes and download invoices. The site works equally well in Chrome, Edge, Safari, Firefox and Brave on Windows, macOS, Chrome OS or Linux.
How to log in via the Air Canada mobile app
The Air Canada app is available free on the Apple App Store and Google Play and is the most convenient way to manage your account on the go. After installing it, open the app, tap the profile silhouette in the bottom navigation bar and choose Sign in. Enter your Aeroplan number or email along with your password, then accept the prompts to enable push notifications for flight changes and gate updates, and to turn on biometric login. Face ID on iPhone and fingerprint on Android make subsequent sign-ins almost instantaneous. The app gives you the same features as aircanada.com plus several mobile-only conveniences such as mobile boarding passes, the ability to add tickets directly to Apple Wallet or Google Wallet, real-time flight tracking, in-flight Wi-Fi connection management and one-tap bidUpgrade offers when they become available.
How to log in to the Aeroplan eStore
The Aeroplan eStore is the online shopping portal that lets members earn extra points by clicking through to more than two hundred retailers including Apple, Nike, Best Buy, Hudson's Bay, Indigo, Sephora and many others. To access it, go to estore.aeroplan.com and click Sign in at the top of the page. The login uses the same credentials as your main Aeroplan account, which means there is no separate registration to complete. Once signed in, you can browse offers by category, see the current points-per-dollar multiplier at each merchant, track recent eStore activity and read about limited-time bonus promotions that frequently push earning rates above ten points per dollar. The eStore also has its own mobile companion accessible directly through the Air Canada app under the Earn section.
Aeroplan Status and elite tiers
Aeroplan Status is awarded based on how many Status Qualifying Miles, Status Qualifying Segments and Status Qualifying Dollars you accumulate during a calendar year. The four published tiers are 25K, 35K, 50K and 75K, with an invitation-only Super Elite tier at 100K. Each tier unlocks progressively richer benefits: priority check-in and security lanes, complimentary same-day standby, increased baggage allowances, complimentary upgrade certificates, access to Maple Leaf Lounges and Star Alliance Gold privileges at hundreds of airports worldwide. Your current status, qualifying progress and lifetime totals are all visible in the Status section of your account dashboard. The dashboard also shows you how many credits remain until the next tier, which is especially useful when planning end-of-year mileage runs.
Family Sharing: pooling points across up to eight members
Family Sharing is one of the most popular features of the relaunched Aeroplan program. It allows up to eight members of the same household to combine their points into a single pool, making it dramatically easier to redeem for premium-cabin travel or aspirational destinations. To activate Family Sharing, sign in to aircanada.com, go to your Profile, choose Family Sharing and invite eligible relatives by email. Once they accept, their points are merged automatically and any future earnings flow into the shared balance. The head of the pool retains administrative control and can remove members at any time, although removed members forfeit their share of the pooled points. The feature is free to use and has no minimum balance requirement, which is unusual among major airline programs.
Aeroplan eUpgrades and bidUpgrade
Premium-cabin travel does not always require a full reward booking. Aeroplan eUpgrades let eligible members apply a combination of points and a small cash co-payment to lift a confirmed economy ticket into premium economy or business class on Air Canada flights. The eUpgrade window opens once you select an eligible fare, and you can request the upgrade either at the time of booking or up to the cutoff before departure. Confirmation depends on cabin availability and elite priority. For members without status or for routes where eUpgrade space has closed, the bidUpgrade option offers a different path: you submit a cash bid for an upgrade, and Air Canada accepts or rejects it a few days before the flight based on remaining inventory. Both tools are managed entirely from inside your account, with no need to call the contact centre.
Dynamic award pricing and how to search reward flights
Since the 2020 relaunch, Aeroplan uses dynamic award pricing rather than the old fixed-zone chart. The points required for a reward flight now vary based on cabin, route, season, demand and partner involvement. The good news is that the program publishes a guideline grid showing minimum and maximum levels for each zone, which keeps pricing transparent compared with some competitors. To search, sign in, open the flight search form, tick the Book with points box and enter your origin, destination and dates. The calendar view shows the cheapest point cost across an entire month, which is invaluable for travelers with flexible dates. Star Alliance partner availability appears alongside Air Canada inventory, and the engine can mix and match carriers on a single itinerary.
Aeroplan credit cards and linking your account
Co-branded credit cards are the single fastest way to accumulate Aeroplan points outside of flying. The flagship products are the TD Aeroplan Visa Infinite, the CIBC Aeroplan Visa Infinite, the American Express Aeroplan card and the premium American Express Aeroplan Reserve. Each card earns elevated points on Air Canada purchases, dining and groceries, and several include perks such as a free first checked bag, NEXUS rebates and annual companion fares. To link a new card to your Aeroplan profile, sign in, go to Profile > Payment methods, add the card details and verify the security code. Once linked, all earning activity from the card is reflected in your account dashboard within one billing cycle. If the credit card on file expires, points earned on pending purchases can be delayed, so updating expiry dates promptly is important.
Two-factor authentication, password reset and account recovery
Air Canada strongly recommends enabling two-factor authentication on every Aeroplan account given the cash value tied to large point balances. Once activated under Profile > Security, every login from a new device or browser triggers a one-time code delivered by SMS or email. If you forget your password, click Forgot your password? on the sign-in page and enter either your Aeroplan number or the email address on file. Air Canada will send a reset link valid for a limited time. If you no longer have access to the email or phone number on the account, identity verification can be completed by providing your date of birth, the answers to your security questions and recent booking references. As a last resort, calling Aeroplan member services at 1-800-361-5373 with photo identification ready will unlock the account after manual review.
Common login problems and how to fix them
The most frequent complaints heard at the contact centre involve missing miles after a flight, eUpgrade not applying to the correct itinerary, Family Sharing invitations not being received, and credit card earning showing up late. Missing miles can almost always be claimed online: sign in, open Activity, choose Missing miles claim and upload the boarding pass plus the ticket number. Aeroplan typically posts the credit within four to six weeks. eUpgrade issues are usually caused by ineligible fare classes, so check the fare rules in your booking confirmation before contacting support. Late credit-card earning resolves itself after the merchant settles the transaction, generally within two billing cycles.
Merging duplicate accounts
Members who held both a legacy Aeroplan account from the Aimia era and a more recent Air Canada Altitude profile sometimes find themselves with two active records. Duplicate accounts cannot be merged through the website. Instead, call Aeroplan member services, provide both account numbers and request consolidation. Points, status credits and lifetime miles are combined into the older account, and any pending bookings are transferred automatically once the merge is complete.
Aeroplan member services and contact channels
The main Aeroplan contact line is 1-800-361-5373, open daily with extended hours in English and French. Status members enjoy dedicated priority queues with shorter wait times: 50K, 75K and Super Elite members are routed to specialist agents trained on complex multi-carrier itineraries. The Air Canada mobile app includes a live chat option accessible through the Help menu, available twenty-four hours a day for routine questions. Email support is offered through the contact form on aircanada.com, with responses generally arriving within three business days. For lounge access, baggage tracing or day-of-departure issues, the airport service counter and the Maple Leaf Lounge desk can also resolve many account-related matters on the spot.
Star Alliance redemptions and international partners
One of the biggest strengths of Aeroplan is the ability to redeem points across the entire Star Alliance network of twenty-six carriers. From your account dashboard you can book United flights to the United States, ANA between Canada and Japan, Lufthansa to Frankfurt, Singapore Airlines to Asia, Turkish Airlines across Europe and the Middle East, Avianca across Latin America and many others. The dynamic search engine displays partner availability transparently alongside Air Canada inventory, and the program is well known for offering some of the lowest premium-cabin reward levels on long-haul routes. Stopovers are allowed for an additional fixed point premium, a feature that has become rare elsewhere and that lets resourceful members visit two destinations on a single award ticket.
Maple Leaf Lounges and Apple Wallet integration
Aeroplan members with 35K status or higher enjoy complimentary access to Maple Leaf Lounges in Canada and the United States, plus Star Alliance Gold access to partner lounges worldwide. Holders of the American Express Aeroplan Reserve or the TD Aeroplan Visa Infinite Privilege also receive Maple Leaf Lounge access regardless of status, subject to a same-day Air Canada boarding pass. The lounge entry process is fully digital: scan your mobile boarding pass at the reader, and your access privileges are verified automatically against your account. The Air Canada app integrates seamlessly with Apple Wallet and Google Wallet so that boarding passes appear on your lock screen as departure approaches, with real-time gate updates pushed directly to the wallet card.
Frequently asked questions
I forgot my Aeroplan number, how do I find it?
Your nine-digit Aeroplan number is printed on the back of your physical Aeroplan card, in any past Air Canada booking confirmation email, and inside your Air Canada app profile. You can also call 1-800-361-5373 with photo ID to retrieve it.
Why didn't my flight miles post?
Miles usually post within seven to ten business days after travel. If they are still missing, sign in, go to Activity and submit a missing miles claim with your boarding pass and ticket number.
Can I transfer Aeroplan points to another member?
Yes, points can be transferred to another Aeroplan member or pooled through Family Sharing. Direct transfers carry a small fee, while Family Sharing pools are free.
Do Aeroplan points expire?
Points remain active as long as your account shows qualifying activity within an eighteen-month window. Any earning or redemption resets the clock.
How do I check Aeroplan Status progress?
Sign in to aircanada.com or the app, open the Status tab and view your current SQM, SQS and SQD totals along with the threshold for each tier.