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Amazon my account: how to log in

Updated May 18, 2026 · 11 min read

Amazon at a glance

Founded in 1994 by Jeff Bezos in a garage in Bellevue, Washington, Amazon began as a humble online bookstore called "Cadabra" before rapidly evolving into the world's largest e-commerce platform. More than three decades later, Amazon is a global technology and retail powerhouse offering hundreds of millions of products, cloud services through Amazon Web Services (AWS), entertainment via Prime Video and Amazon Music, smart home devices such as Echo and Ring, and a rapidly growing logistics network that delivers parcels to over 200 countries and territories.

For tens of millions of American households, the Amazon account is the central hub of daily online life. From ordering groceries on Amazon Fresh, to streaming a movie on Prime Video, asking Alexa for the weather, or managing a small business on Amazon Seller Central, almost everything funnels through a single Amazon login. That makes signing in quickly, securely and reliably more important than ever. This guide walks you through every method, every safety feature, and every troubleshooting scenario you may encounter.

How to log in to amazon.com

The most common way to access your Amazon account is through the website at amazon.com. The process is intentionally simple, but it pays to know the details so you can avoid phishing sites and stay safe.

1. Open your web browser and type amazon.com directly in the address bar. Avoid clicking on links from emails or text messages whenever possible.
2. In the top right corner of the page, hover over or click "Hello, sign in — Account & Lists".
3. On the sign-in page, enter your email address, mobile phone number, or Amazon username.
4. Click Continue, then type your password.
5. If 2-step verification is enabled (highly recommended), enter the 6-digit code sent to your phone or generated by your authenticator app.
6. Click Sign in to access your account dashboard.

Once you are signed in, you can review your orders, manage payment methods, update shipping addresses, track packages, leave reviews, and access Prime benefits.

Logging in from the Amazon mobile app

The Amazon Shopping app is available for free on both iOS (App Store) and Android (Google Play Store). It offers a smoother experience than the mobile web, with push notifications for delivery updates, package tracking on a map, AR product previews, and one-tap reordering of past purchases.

1. Download and install the official "Amazon Shopping" app published by AMZN Mobile LLC. Always verify the publisher to avoid fake clones.
2. Open the app and tap Sign in.
3. Enter your credentials (email or phone number + password).
4. Complete the 2-step verification challenge if prompted.
5. For convenience, enable biometric login (Face ID, Touch ID, or Android fingerprint) so you no longer need to type your password each time.

Amazon also offers dedicated apps for specific services: Prime Video, Amazon Music, Kindle, Amazon Photos, Alexa, Amazon Seller and Amazon Flex. They all use the same single sign-on, meaning that one Amazon login unlocks the entire ecosystem.

2-step verification (2SV)

Two-step verification is the single most important security feature you can enable on your Amazon account. Once activated, signing in requires both your password and a temporary code, which makes it extremely difficult for an attacker to access your account even if your password leaks.

To turn on 2SV, go to Your Account → Login & Security → Two-Step Verification (2SV) Settings → Get Started. You can choose to receive codes via:

• SMS text message to a U.S. or international mobile number
• Voice call (useful for landlines or accessibility needs)
• An authenticator app such as Google Authenticator, Microsoft Authenticator, Authy or 1Password

Always register at least one backup phone number, ideally on a different device, so that you can still log in if you lose your primary phone. Amazon also lets you generate one-time backup codes that you can print and store in a safe place.

Amazon Prime: what's included with your account

If you subscribe to Amazon Prime ($14.99/month or $139/year as of 2026, with a discounted student rate of $7.49/month), your Amazon account becomes the gateway to a vast ecosystem of benefits:

• Free fast shipping: two-day, one-day and same-day delivery on hundreds of millions of eligible items.
• Prime Video: stream thousands of movies, series and Amazon Originals such as The Boys, The Marvelous Mrs. Maisel and The Lord of the Rings: The Rings of Power.
• Amazon Music Prime: ad-free streaming of 100 million songs in shuffle mode.
• Prime Reading: a rotating catalog of e-books, magazines and comics.
• Prime Gaming: free monthly games, in-game loot, and a free Twitch channel subscription.
• Amazon Photos: unlimited full-resolution photo storage in the cloud.
• Prime Day: exclusive access to massive annual sales, typically held in July and October.
• Amazon Fresh and Whole Foods Market: grocery deliveries and in-store discounts in many U.S. cities.
• Prescription savings: through Amazon Pharmacy and the RxPass add-on.

All these services rely on the same login, so protecting your credentials is essential.

Resetting your password

Forgetting a password is extremely common, especially if you do not log in often or if you use a unique password for every site (which you should). Amazon makes the recovery process straightforward.

1. On the sign-in page, click Forgot your password?
2. Enter the email address or phone number associated with your account.
3. Amazon will send a one-time password (OTP) to your email or phone.
4. Enter the code, then choose a new password.
5. Pick a strong password with at least 12 characters mixing uppercase, lowercase, digits and symbols. Never reuse a password that you use on another website.

If you no longer have access to either your email or phone, Amazon Customer Service can help you regain access through identity verification, which may include uploading a government-issued ID.

"Login with Amazon": single sign-on

Amazon also offers a single sign-on service called Login with Amazon, which allows you to use your Amazon credentials on third-party websites and apps. Look for an orange "Login with Amazon" button on partner sites such as some travel booking platforms, ticketing services, charity portals or developer tools. With one click, you skip the boring registration process — your name, email and (optionally) shipping address are shared with the partner, and you do not have to create yet another password.

This is convenient, but be selective: only use Login with Amazon on websites you trust, and review the permissions you grant. You can review and revoke connected apps at any time from Your Account → Login with Amazon → Manage Logins.

Sub-accounts and Amazon Household

Amazon Household lets you share Prime benefits with the people you live with, without giving them access to your personal account. You can link up to two adults, four teens (ages 13–17) and four children under one household.

• Adults get their own Amazon account, their own payment methods, and full access to Prime shipping, Prime Video, Prime Reading, Amazon Photos and Prime Gaming.
• Teens can shop on their own profile, but each order requires parental approval by default.
• Children can use Amazon Kids+ for curated content on Fire tablets, Kindle and Echo devices.

To set this up, go to Your Account → Amazon Household and follow the invitation flow. Each person logs in with their own credentials, which makes recommendations, wish lists and order history much cleaner than sharing a single login.

Security tips for your Amazon account

Because your Amazon account holds payment information, addresses and purchase history, it is an attractive target for cybercriminals. Follow these best practices:

• Use a unique password generated by a password manager such as 1Password, Bitwarden, Dashlane or iCloud Keychain.
• Enable 2-step verification with an authenticator app rather than SMS when possible.
• Beware of phishing: Amazon will never ask for your password, full Social Security number, or bank details via email or text. The official sender for messages is auto-confirm@amazon.com or no-reply@amazon.com, and you can always check authentic messages in Your Account → Message Center.
• Sign out from shared devices (libraries, hotels, friends' computers) and never let a browser save your Amazon password on devices you do not own.
• Review active sessions regularly from Login & Security → Secure Your Account.
• Check the order history after every login to spot unauthorized purchases early.
• Keep your contact info up to date so that Amazon can reach you in case of suspicious activity.

Troubleshooting common login problems

Locked account

Amazon may temporarily lock your account if it detects unusual activity, such as repeated failed login attempts, a sudden change of country, or a purchase that looks fraudulent. To unlock it, follow the instructions in the email Amazon sends you. You will typically need to verify a one-time password sent to your phone or email. In some cases, Amazon may ask for additional documents (a recent billing statement, a photo ID) before reopening the account.

Forgotten password

Use the Forgot your password? link as described above. If you also lost access to your email and phone, contact Customer Service immediately and have proof of identity ready.

Suspicious login or unrecognized device

If you receive an alert about a sign-in you do not recognize, change your password immediately, review your active sessions, sign out of all devices, and enable 2-step verification if it is not already on. Then check your recent orders and payment methods for anything unfamiliar.

"Your account has been put on hold"

This usually means Amazon needs additional verification. Follow the prompts in the official notification (always start from amazon.com, not from an email link) and provide the requested documents. Do not pay any third party who claims to be able to unlock your account — that is a scam.

Two-step verification code not received

Check your signal, request a new code, try an alternative delivery method (voice call instead of SMS), or use the authenticator app if you registered one. As a last resort, use a printed backup code.

Contacting Amazon customer service

Amazon's U.S. customer service is reachable 24/7 in several ways:

• Phone: 1-888-280-4331 (toll-free in the United States).
• Live chat: via the Help section after signing in to your account.
• Email: through the dedicated form at Your Account → Help → Contact Us.
• X (Twitter): @AmazonHelp answers within minutes in English, Spanish, French and several other languages.

For lost or damaged packages, missing items, or refund requests, the fastest route is usually live chat from inside your account, where the agent already has your order history at hand.

Amazon One: signing in with the palm of your hand

Amazon One is a contactless biometric service that lets you pay, enter venues and even unlock your Amazon account using the unique vein pattern of your palm. It is currently deployed in Amazon Fresh and Whole Foods stores across the United States, in several stadiums (such as Climate Pledge Arena in Seattle and Coors Field in Denver), and in select airport lounges.

To enroll, visit a participating location, hover your palm over an Amazon One device, insert your credit card, and link your Amazon account by phone number. The next time, paying takes less than a second — no wallet, no phone, no password. Amazon One images are encrypted, never stored on the device, and never used for advertising. You can delete your data at any time at one.amazon.com.

Frequently asked questions

Is Amazon login free?

Yes, creating and using an Amazon account is completely free. You only pay if you buy a product, subscribe to Prime, or rent/buy content on Prime Video.

Can I have several Amazon accounts?

Amazon's policy is to maintain one personal account per individual. However, you can have a separate Amazon Business account, an Amazon Seller account, or an AWS account in addition to your personal one. Each must use a distinct email address.

Can I change the email address on my account?

Yes, from Login & Security. Amazon will send a verification code to the new address before applying the change. Make sure to keep the old email active until the switch is fully completed.

How do I delete my Amazon account?

Go to Help → Login & Security → Close Your Amazon Account. The closure is permanent and removes access to Kindle books, Prime Video purchases, AWS resources, gift card balances and digital media. Download anything important beforehand.

What happens if I do not sign in for a long time?

Your account remains active. However, Amazon may ask for an additional verification step on your next login if it has been many months, especially if you connect from a new device or a new country.

Can I log in to Amazon from outside the United States?

Yes, your amazon.com account is valid worldwide, but pricing, shipping options and content availability change depending on your location. If you move to another country permanently, you can switch your marketplace from Account → Country/Region Settings.