You hold a Fidelity brokerage account, a workplace retirement plan or an individual retirement account, and you want to sign in to check your balances, review your portfolio or place a trade. Fidelity gives you several secure ways to reach your account: the Fidelity.com website from any browser, the Fidelity Investments mobile app on iOS and Android, and biometric options such as Face ID and fingerprint recognition. This guide walks you through every step to log in safely, recover a forgotten username or password, turn on two-factor authentication and get the most out of your account.
About Fidelity Investments
Fidelity Investments is one of the largest financial services firms in the United States, founded in 1946 by Edward C. Johnson II and headquartered in Boston, Massachusetts. The company remains privately held and administers trillions of dollars in assets for tens of millions of individual investors, workplace savers and institutions. Through Fidelity.com and its mobile app, the firm offers commission-free stock and exchange-traded fund trading, mutual funds, options, bonds, retirement accounts, cash management and wealth advisory services. Because it serves everything from a first Roth IRA to a full self-directed brokerage account, understanding how to log in cleanly is the foundation for everything else you do with your money.
Where to log in to your Fidelity account
There is a single, consistent front door to your account, and knowing exactly where it lives protects you from lookalike pages. On a computer you sign in at the top right of Fidelity.com, where a Log In button opens the secure entry form. On a phone or tablet you use the Fidelity Investments app downloaded from the App Store or Google Play. Both channels connect to the same account, so a transfer you start on the web appears instantly in the app. Whenever you can, type the address yourself or use a saved bookmark rather than following a link from an email, because that single habit blocks the most common attempts to steal a login.
How to log in on the Fidelity website
To sign in from a browser, go to Fidelity.com and select Log In near the top right corner of the home page. Enter your username in the first field and your password in the second, then choose Log In to continue. Fidelity may ask you to confirm your identity with a one-time security code the first time you use a new device or browser, which is a normal part of protecting your account. Once you are in, you land on a summary screen that shows your accounts, balances and recent activity, from which you can move to any individual account for a closer look.
If you share a computer or use a public one, leave the box that remembers your device unchecked so that your credentials are not stored. Always sign out fully when you finish rather than simply closing the tab, and confirm that the address bar shows the genuine Fidelity domain before you type anything. These small steps keep your session from being reused by someone else on the same machine.
How to log in on the Fidelity mobile app
The Fidelity Investments app is the fastest way to reach your account on the go. After installing it, open the app and enter the same username and password you use on the website. During setup you can enable Face ID, Touch ID or fingerprint login, which lets you open the app with a glance or a tap while keeping your written password in reserve. Biometric sign-in is stored only on your device, so it speeds up access without exposing your credentials. If your phone does not recognize your face or fingerprint, you can always fall back to typing your password.
Forgot your username
Losing track of your username is common, especially if you opened your account years ago. On the login screen, choose the link for a forgotten username and confirm your identity with details such as your Social Security number, date of birth and a phone number on file. Fidelity then displays your username or sends it to you through a verified channel. Once you recover it, store it in a password manager alongside your password so you do not have to repeat the process each time you sign in.
Reset a forgotten password
If your password no longer works, select the reset link on the login page and follow the identity checks. Fidelity typically sends a one-time code to the phone number or email address linked to your account, and after you enter it you can create a new password. Choose something long and unique that you do not reuse on any other site, ideally a passphrase of several unrelated words. A password manager can generate and store a strong value for you, which removes the temptation to pick something easy to guess. After a reset, sign in once on each device so the new password takes effect everywhere.
Set up two-factor authentication
Two-factor authentication is the single most effective way to keep your account safe, because it means a stolen password alone is not enough to get in. In your security settings, enable a second step so that each login on a new device requires a one-time code. Fidelity supports codes sent by text message and, for stronger protection, codes generated by an authenticator app or a physical security key. An authenticator app or hardware key resists the SIM-swap tricks that can intercept text messages, so choose one of those methods if you can. Once enabled, keep a backup method registered so you are never locked out if you change phones.
Recognizing phishing attempts
Most account takeovers start with a convincing message rather than a technical break-in. Fidelity will never ask for your full password, your one-time code or your Social Security number through an email link or an unsolicited phone call. Be suspicious of any message that pressures you to act immediately, warns of a locked account or offers a refund in exchange for logging in. When in doubt, ignore the link entirely and reach your account the way you always do, by typing the address yourself. If a message looks like it came from Fidelity but feels wrong, forward it to the firm and delete it.
Viewing your portfolio and balances
After you log in, the Positions and Balances views give you a full picture of what you own. You can see the current value of each holding, the day's change, your cost basis and your overall gain or loss across every account in one place. Grouping your accounts together helps you understand your true asset mix rather than looking at each one in isolation. Both the website and the app let you drill into a single position to review its performance history, dividends and any pending orders tied to it.
Placing trades
Once you are signed in, placing a trade takes only a few steps. Choose the account you want to trade in, enter the ticker symbol, select whether you are buying or selling, and pick an order type such as market or limit. A limit order lets you set the exact price you are willing to accept, which is useful in fast-moving markets. Fidelity shows you a preview with the estimated cost and any fees before you confirm, so you always see the full picture before the order goes through. Trades placed during market hours usually execute within seconds, and you can track their status on the same screen.
Deposits and transfers
Funding your account is straightforward once you are logged in. You can link a bank account and move money electronically, set up recurring contributions to an IRA, or transfer an account in from another brokerage. Electronic bank transfers typically settle within a couple of business days, while internal moves between your own Fidelity accounts are often immediate. When you link a bank for the first time, Fidelity verifies it with small test deposits or an instant connection, which confirms that the account is genuinely yours before any real money moves.
Statements and tax documents
Everything you need for record keeping and tax season lives inside your account. Under the documents section you can open monthly or quarterly statements, trade confirmations and year-end tax forms such as the 1099 that reports your dividends, interest and capital gains. You can view these on screen or download them as PDF files to share with your accountant. Choosing paperless delivery keeps your records organized online and sends you an alert whenever a new document is ready, so nothing important slips past you.
Using the mobile app day to day
Beyond quick logins, the Fidelity app puts real functionality in your pocket. You can deposit a check by photographing it, get price alerts on the stocks you follow, read research and place trades from anywhere. Push notifications keep you informed about order fills, deposits and unusual account activity, which doubles as an early warning if someone else tries to access your account. Enabling those alerts is one of the easiest ways to stay on top of your finances without logging in constantly.
Trusted devices and staying signed in
When you check the option to trust a device during login, Fidelity remembers it so you are not asked for a one-time code every single time you return. This is convenient on your personal phone or home computer, but you should never mark a shared or public machine as trusted, because that would let the next user skip the security step. From your security settings you can see the full list of devices that have been trusted and remove any you no longer recognize or use. Reviewing that list occasionally is a quick way to confirm that only your own devices can reach your account without an extra challenge, and it gives you a clear place to cut off access the moment something looks unfamiliar. If you lose a phone, removing it from the trusted list should be one of your first steps, right after changing your password.
Contacting customer service
If you cannot sign in or you spot something you do not recognize, reach Fidelity directly rather than through any number listed in a suspicious message. The firm offers phone support, secure messaging inside your logged-in account and physical investor centers in many cities. For a login problem, the fastest route is usually the phone line printed on the official website or on the back of your Fidelity debit card. Support can help you reset credentials, unlock your account and confirm whether a message you received was genuine.
Keeping your account secure over time
Good security is a habit rather than a one-time setup. Review your linked devices and remove any you no longer use, update your contact details so recovery codes reach you, and check your recent login history now and then for anything unfamiliar. Using a unique password, keeping two-factor authentication switched on and staying alert to phishing together cover the vast majority of threats. A few minutes of maintenance each quarter is far cheaper than recovering from a compromised account.
Frequently asked questions
Is it free to open and log in to a Fidelity account? Yes, opening an account and signing in cost nothing, and Fidelity charges no commission on online stock and ETF trades. Why am I asked for a security code when I already entered my password? That extra step is two-factor authentication confirming your identity on a new device, and it is a sign your account is well protected. Can I use the same login on the web and the app? Yes, one username and password work across every Fidelity channel and your data stays in sync. What should I do if I think someone accessed my account? Change your password immediately, review recent activity and call Fidelity so they can secure the account and investigate.