Verizon my account: how to log in

You are a Verizon customer and you want to access My Verizon to pay your bill, check your data usage, change your plan, upgrade your phone or claim your Verizon Up rewards? Verizon offers several convenient ways to sign in to your account: the verizon.com website, the My Verizon app on iOS and Android, biometric authentication and the Account PIN for sensitive operations. In this complete guide, we walk you through every step to log in safely, recover a forgotten password, set up 2-step verification and make the most of your Verizon account.

About Verizon

Verizon Communications is the largest wireless carrier in the United States by revenue, with approximately 143 million wireless connections and tens of millions of Fios fiber-to-the-home subscribers. Headquartered in New York City, the company is the result of the 2000 merger between Bell Atlantic and GTE, and now operates one of the most extensive 5G networks in the country, including its flagship 5G Ultra Wideband service powered by C-band and millimeter-wave spectrum.

Through verizon.com and the My Verizon app, Verizon offers a complete range of services: postpaid and prepaid wireless plans, smartphone financing, family plans, business plans, home internet (Fios and 5G Home Internet), TV, smart home and the Verizon Up loyalty program. The brand is also known for unlimited plans such as Unlimited Welcome, Unlimited Plus and Unlimited Ultimate, with included perks like Disney+, Netflix, Apple Music or Apple One.

Where to log in to your Verizon account

There are four main ways to access your Verizon account:

• verizon.com — the official My Verizon website, accessible from any browser.
• My Verizon app — the official mobile application for iOS and Android.
• *611 — quick voice access from your Verizon phone to billing and self-service features.
• Verizon store — in-person identification with a photo ID in any corporate-owned retail store.

Verizon never sends links by SMS or email to log you in. Always type verizon.com directly into your browser or open the official app downloaded from the App Store or Google Play.

Log in to My Verizon on verizon.com

Step-by-step procedure from a desktop browser:

1. Open your browser and go to verizon.com.
2. Click on "Sign in" at the top-right corner of the page.
3. Enter your User ID (most often your mobile number or chosen username) and your password.
4. Optionally check the box "Remember me" on a personal device only.
5. Click "Sign in".
6. If 2-step verification is enabled, enter the 6-digit code received by SMS or generated by your authenticator app.
7. You arrive on the My Verizon dashboard, showing your plan, devices, current bill and usage.

If you do not yet have a My Verizon account, click "Register" from the sign-in screen and provide your mobile number along with the Account PIN or billing details to set up your access.

Log in via the My Verizon app

The My Verizon app is the fastest way to manage your line on the go. To sign in:

1. Download My Verizon from the App Store (iOS) or Google Play (Android). The publisher is "Verizon Consumer Group".
2. Open the app and tap "Sign in".
3. The first time, enter your User ID and password.
4. The app then offers to enable biometric authentication (Face ID, Touch ID or Android fingerprint). Turn it on for faster future logins.
5. For subsequent sessions, biometrics or a 4-digit app PIN will be enough to sign in.
6. If your line is recognized as the active device on the Verizon network, the app may sign you in automatically without a password.

From the app you can pay your bill, manage devices, change plans, activate a SIM or eSIM, contact support and view your Verizon Up rewards.

2-step verification: protect your Verizon account

Verizon strongly recommends turning on 2-Step Verification, which adds a unique code on top of your password. To enable it:

1. Sign in to verizon.com.
2. Go to "Account", then "Profile & settings", then "Sign In & security".
3. Click on "Two-step verification".
4. Choose your method: SMS to your Verizon mobile number, email, or an authenticator app (Google Authenticator, Authy, Microsoft Authenticator).
5. Confirm your selection by entering a test code.

Once activated, every login from a new device or browser will require a 6-digit code in addition to your password, dramatically reducing the risk of SIM swap or password theft.

The Account PIN: an additional layer

The Account PIN is a 4 to 8 digit code separate from your password. It is required for sensitive actions such as activating a new device, swapping a SIM, transferring a number (port out) or talking to a Verizon agent over the phone. To create or change it:

1. Sign in to My Verizon.
2. Go to "Profile & settings" › "Account security".
3. Click "Account PIN" and enter a code that is easy for you to remember but impossible to guess.

The Account PIN is one of the most effective protections against the SIM swap fraud, which has unfortunately become widespread. Never share it with anyone, not even a person claiming to be from Verizon.

Recover a forgotten password

If you have forgotten your My Verizon password:

1. From the sign-in page on verizon.com or the app, click "Forgot password?".
2. Enter your User ID or mobile number.
3. Choose the method to receive the reset code: SMS, email or an automated phone call.
4. Enter the 6-digit code received.
5. Create a new password (at least 8 characters, with letters, numbers and at least one special character).
6. Sign in immediately with your new password.

If you do not remember your User ID either, click "Forgot User ID?" and Verizon will send it to the email address registered on the account.

What you can do once signed in

My Verizon centralizes all aspects of your account in a single interface. The main features include:

• Pay your bill: pay your current balance, set up Auto Pay, choose paperless billing.
• Check usage: data, talk and text consumption per line, with mid-cycle alerts.
• Change plan: switch between Unlimited Welcome, Plus and Ultimate, or move to a prepaid plan.
• Manage devices: see all phones, tablets, smartwatches and hotspots on the account.
• Upgrade your phone: check upgrade eligibility and finance a new device with Verizon Device Payment.
• eSIM activation: activate a new line on iPhone or Pixel without a physical SIM.
• Verizon Up: claim free rewards (food, music, sports tickets, exclusive deals).
• Fios services: manage your home internet, TV plan, equipment and appointments.
• Add-ons: international plans, mobile hotspot, content subscriptions (Disney+, Netflix, Apple Music, etc.).

Verizon Up: the rewards program

Verizon Up is the loyalty program included for free with most postpaid plans. The principle is simple: each month you pay your bill, you earn one or two Verizon Up rewards, plus access to exclusive offers and presale concert tickets. Examples of rewards:

• $5 off Apple Music or Disney+.
• A free month of Apple Arcade.
• $10 off a Verizon device accessory.
• Free food (Dunkin’, Bowlero, Uber Eats credit).
• Presale access to NBA, NFL, MLB or NHL games and major concerts.

To activate Verizon Up, sign in to My Verizon, go to "Rewards" and accept the program. Rewards expire 60 days after they are credited, so claim them quickly.

Security: how Verizon protects your account

Verizon implements several layers of protection:

• 2-step verification for new device or new browser logins.
• Account PIN required for sensitive operations (SIM swap, port out).
• Number Lock: blocks port-out requests until you unlock it from My Verizon.
• Biometric authentication on the mobile app.
• End-to-end encryption of communications between your device and Verizon.
• Fraud alerts via SMS, email or push notification.
• Call Filter: automatic blocking of spam and robocalls (free in basic version, premium for $3.99/month).

Verizon will never ask for your password, Account PIN or 2-step verification code via SMS or email. If you receive such a message, do not reply and forward the SMS to 7726 (free Verizon fraud reporting service).

Customer service: how to reach Verizon

If you have a problem with sign-in or your account, multiple support channels are available:

• *611 from your Verizon phone (free, fastest route).
• 1-800-922-0204 for general consumer service (Mon–Sat 7 AM – 9 PM local time).
• 1-800-465-4054 for prepaid customers.
• 1-800-837-4966 for business customers.
• Live chat from verizon.com or the My Verizon app (24/7).
• Verizon store: locate the nearest store at verizon.com/stores for in-person assistance.
• Social media: @VerizonSupport on X (Twitter) and Facebook.

For a lost or stolen device, call 1-800-922-0204 immediately to suspend service, or do it instantly from My Verizon under "Devices" › "Lost or stolen".

Tips to keep your account safe

• Use a strong, unique password different from your email password.
• Set an Account PIN that nobody else knows.
• Enable 2-step verification with an authenticator app, not SMS, if possible.
• Activate Number Lock to prevent unauthorized port-outs.
• Beware of fake calls or texts impersonating Verizon. Report them by forwarding to 7726.
• Sign out completely after each session on a shared computer.
• Keep your phone’s operating system and the My Verizon app up to date.
• Regularly review your authorized devices in "Account security".

FAQ — Logging in to Verizon

I forgot my password, what can I do?

On the sign-in page, click "Forgot password?". Enter your User ID or mobile number, then receive a code by SMS, email or automated call. Enter the 6-digit code and create a new password of at least 8 characters with letters, numbers and a special character.

How do I switch plan?

Sign in to My Verizon, go to "Plan", then "Change plan". Compare available plans, select the one you want and confirm. The change usually takes effect on your next billing cycle, but some plans can be activated immediately.

How do I upgrade my phone?

In My Verizon, tap "Devices", then "Upgrade". Choose the new device, select financing (Device Payment over 36 months, 0% APR) or full price, and pick the delivery or in-store pickup option. Payment is added to your monthly bill.

How do I set up Auto Pay?

Go to "Bill", then "Auto Pay". Add a payment method (bank account, debit card or credit card) and accept the terms. Verizon usually grants a discount of $5 to $10 per line for Auto Pay combined with paperless billing.

How do I activate an eSIM on iPhone?

Sign in to My Verizon, go to "Devices" › "Activate". Choose your iPhone, select "eSIM" and follow the QR code procedure. Your iPhone scans the code, downloads the profile and activates the line, usually within minutes.

How does Verizon Up work?

One reward is unlocked each month when you pay your bill (two for some plans). Open the My Verizon app, tap "Rewards", browse available rewards and tap "Get it" to claim. Rewards expire 60 days after they appear, so do not wait.

How do I lock my number against porting?

In My Verizon, go to "Account security", then turn on "Number Lock". As long as the lock is on, no one (not even with your Account PIN) can transfer your number to another carrier. Unlock it temporarily only when you really plan to switch carrier.

How can I check my data usage?

In the My Verizon app, the home screen shows your data usage per line. For a detailed view, tap "Usage". You can also set alerts when reaching 75%, 90% or 100% of a chosen threshold.

How do I cancel a line?

Verizon does not let you cancel a line entirely online: call *611 or 1-800-922-0204, or visit a corporate store. Make sure any device financing balance is paid off and that you do not have a number lock activated if you plan to port out.