Walmart my account: how to log in
Walmart is the largest retailer in the United States and one of the largest companies in the world. Founded in 1962 by Sam Walton in Rogers, Arkansas, the company today operates more than 4,700 stores across the country and serves hundreds of millions of customers each year, both in physical locations and through walmart.com. Whether you shop for groceries in-store with Walmart Pay, order electronics online for next-day delivery, or rely on the Walmart+ subscription for unlimited free shipping, your Walmart account is the gateway to all of these services. This complete guide walks you through every way to sign in, recover access, secure your account and contact customer service when something goes wrong.
About Walmart and your account
Walmart Inc. is headquartered in Bentonville, Arkansas and remains a family-influenced company more than six decades after Sam Walton opened the first store. Its retail empire includes Walmart Supercenters, Walmart Neighborhood Markets, Sam's Club warehouses and a fast-growing e-commerce arm. With more than 1.6 million U.S. employees and over $600 billion in annual revenue, Walmart's digital ecosystem now rivals that of pure online retailers. A single Walmart account gives you access to walmart.com purchases, in-store digital receipts, Walmart Pay at checkout, prescription refills at the pharmacy counter, Walmart+ benefits and Walmart Rewards. Keeping that account secure and accessible is therefore essential for anyone who shops with the brand on a regular basis, whether you spend $20 a month or $500.
How to log in to walmart.com on a web browser
The most common way to sign in is through walmart.com directly. Open your preferred browser, type walmart.com in the address bar and click the "Sign In" link at the top right of the homepage. You will be redirected to the secure login page on identity.walmart.com. Enter the email address or mobile phone number associated with your account, click Continue, then type your password and click Sign In. If two-step verification is active, Walmart will text or email you a six-digit code that must be entered on the next screen. Once authenticated, you arrive on your Account dashboard where you can view your orders, manage saved addresses, update payment methods, track shipments, reorder previously purchased items and edit your Walmart+ subscription. The desktop site is identical on Windows, macOS, Chrome OS and Linux, and works equally well in Chrome, Edge, Safari, Firefox and Brave.
How to log in via the Walmart mobile app (iOS & Android)
The Walmart app is free to download on the Apple App Store and Google Play. After installation, tap the Account icon in the bottom navigation bar and select Sign In. Enter your credentials, then accept the prompts to allow notifications, location access for store pickup, and Touch ID or Face ID for faster future logins. The app gives you everything walmart.com offers plus several mobile-only features such as in-store maps, barcode scanning to verify prices, store-mode for self-checkout, digital receipts and one-tap reordering of groceries. The first time you sign in on a new device, Walmart sends a verification email so make sure you have access to the inbox associated with your account. Biometric login is by far the fastest method once enabled: a single tap with Face ID and you're inside, no password required.
Walmart Pay in-store login
Walmart Pay is the contactless mobile payment system built into the Walmart app. To use it, sign in to the app, tap the "Services" menu, then Walmart Pay, and add a credit, debit, prepaid or Walmart gift card. At the register, scan your items as usual, then open Walmart Pay, scan the QR code on the screen and the payment is processed instantly. Your digital receipt is saved in the app for easy returns and expense tracking. Walmart Pay supports a four-digit PIN or biometric authentication for every transaction, which means even if someone unlocks your phone they cannot use your stored cards without your PIN, Touch ID or Face ID. This is one of the most secure payment methods available in U.S. retail today.
Walmart+ membership login
Walmart+ is the subscription program that competes with Amazon Prime. For $98 per year or $12.95 per month, members receive free shipping with no order minimum, free same-day delivery from stores on orders over $35, fuel discounts of up to 10 cents per gallon at participating Exxon, Mobil, Walmart, Murphy USA and Sam's Club stations, mobile Scan & Go for in-store checkout, member prices on prescriptions, a free Paramount+ Essential subscription and exclusive early access to Black Friday deals. To manage your Walmart+ subscription, sign in to walmart.com or the app, go to Account > Walmart+, where you can view your renewal date, change payment method, pause delivery, or cancel anytime. Walmart Rewards, the cashback program launched in 2024, is also accessible from this same dashboard once you link your Capital One Walmart Rewards Card.
Security: two-step verification, password reset and account recovery
Walmart strongly recommends enabling two-step verification on every account. Once activated under Account > Security, every login from a new device or browser triggers a one-time code sent via SMS or email. Even if a hacker steals your password through a phishing attack, they cannot complete the login without your phone. If you forget your password, click "Forgot password?" on the sign-in page, enter your email or phone number, and follow the reset link Walmart sends. The link expires after 24 hours for security reasons. If your account is locked after multiple failed attempts, wait 15 minutes before trying again or contact customer service directly. Walmart also sends suspicious activity alerts by email whenever it detects a sign-in from an unfamiliar location or device, allowing you to act immediately if your credentials have been compromised. Always change your password the moment you receive such an alert and review your recent orders for unauthorized purchases.
Walmart customer service
If you cannot resolve a login or account issue on your own, Walmart's customer service is available through several channels. The main phone line is 1-800-925-6278, also known as 1-800-WALMART, open every day from 8 a.m. to 11 p.m. Eastern Time. Live chat is accessible from the bottom-right corner of walmart.com and within the mobile app under Help Center. For account-specific questions, Walmart agents may ask for your order number, the email on file and the last four digits of your payment method to verify your identity. In-store help is also available at the Customer Service desk of any Walmart Supercenter, where staff can assist with returns, Walmart+ sign-ups, pharmacy account access and order pickup issues. For accessibility needs, Walmart offers TTY support and a dedicated team for customers with disabilities. Average wait times are usually under five minutes, except during the holiday shopping rush from late November through December.
In-store pickup and curbside delivery account access
When you place an order for store pickup, your Walmart account links the purchase to a specific store and pickup window. To check in, sign in to the app, tap the order, then select "I'm Here" when you arrive at the parking lot. An associate will bring your order to your car. Make sure the vehicle details (make, model and color) saved in your account are accurate to speed up the process. If you cannot sign in upon arrival, the store associates can look up your order with your name and the last four digits of the credit card used. Same-day grocery delivery follows the same logic: the driver matches the order to your account using the address and contact phone number on file, so make sure both are kept up to date in your profile.
Mobile checkout and Scan & Go
Scan & Go, included with Walmart+, allows you to scan barcodes with your phone as you shop in-store, then pay through Walmart Pay without ever standing in line at the cash register. To use it, sign in to the app, switch to Store Mode, tap Scan & Go, and scan each item before placing it in your cart. When you're done, tap Check Out, complete payment, then show the QR code receipt to the greeter at the exit. This is the fastest way to shop a Walmart Supercenter and a major time-saver during peak hours. Scan & Go transactions appear in your digital order history immediately and qualify for the same return policy as any other Walmart purchase.
Frequently asked questions
I forgot my Walmart password, what should I do?
Click "Forgot password?" on the sign-in page and Walmart will email or text a reset link valid for 24 hours. Choose a new password of at least 8 characters mixing letters, numbers and symbols.
How do I cancel my Walmart+ subscription?
Sign in, go to Account > Walmart+ > Manage Membership and click Cancel Membership. You keep access until the end of the current billing period.
Can I have multiple Walmart accounts?
Each account must use a unique email address. However, you can add several payment methods and shipping addresses to the same account, which is usually a better solution than juggling multiple logins.
How do I find my in-store pickup order?
Open the app, tap Account > Purchase History, select the order, and follow the check-in flow when you arrive at the store.
Is Walmart Pay safe?
Yes. Walmart Pay tokenizes your card details, never shares the actual card number with the cashier, and requires a PIN or biometric authentication for each transaction.
What if my account is locked?
Wait 15 minutes between attempts, reset your password through the official "Forgot password?" link, or call 1-800-925-6278 if the issue persists.